Support & FAQ

1. Download Elevate Community from the App Store.
2. Tap Get Started on the welcome screen.
3. Enter your name, email address, and create a password.
4. Complete the onboarding steps -- select your interests, upload a profile photo, and tell us about yourself.
5. You're in! Start exploring events, groups, and connecting with the community.

1. On the sign-in screen, tap Forgot Password.
2. Enter the email address associated with your account.
3. Check your inbox for a reset link (check spam/junk if needed).
4. Tap the link and create a new password.

1. Tap the Events tab at the bottom of the screen.
2. Browse upcoming events or use the filters to narrow results.
3. Tap an event to view details -- date, time, location, and description.
4. Tap the RSVP button to confirm your attendance.

Go to the Events tab, find the event you RSVP'd to (check the "My Events" filter), tap it, then tap Cancel RSVP.

1. Tap the Groups tab.
2. Browse available groups.
3. Tap a group to see its description and members.
4. Tap Join Group to become a member.

Groups are organized by gender to create safe, focused spaces. You'll see groups that match the gender you selected during onboarding.

1. Tap the Messages tab.
2. Tap New to start a new conversation.
3. Search for a community member by name.
4. Type your message and tap Send.

Go to Profile > Settings > Notifications to toggle notifications on or off for events, messages, groups, and daily scripture.

1. Enable notifications in device settings: Settings > Notifications > Elevate Community.
2. Check in-app settings under Profile > Settings > Notifications.
3. Close and reopen the app.
4. Restart your device.
5. Still not working? Email support@elevatecommunity.app.

1. Tap the report button on a post, or long-press a message.
2. Select Report.
3. Choose a reason and add any details.
4. Tap Submit.

Our team reviews all reports and takes action within 48 hours.

1. Go to Profile > Settings > Account.
2. Tap Delete Account.
3. Confirm your decision. This is permanent.

All your data will be removed within 30 days. You can also email support@elevatecommunity.app with "Account Deletion Request" in the subject line.

1. Check your internet connection.
2. Close and reopen the app.
3. Update to the latest version in the App Store.
4. Restart your device.
5. Uninstall and reinstall (your account data is saved on our servers).
6. Email support@elevatecommunity.app with your device model and OS version.